Australia’s Most Trusted Company to Sell Phone for Cash
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Mobile Guru Trade-in Process
Voices of Satisfaction: Customer Reviews That Shine
Discover how easy selling phones can be through the words of people who have already sold to Mobile Guru.
Hear From Our Customers!
To get the best price for your used and old mobile device, choose Mobile Guru as your one-stop destination. Let us know about your device’s condition, and we will check if your phone meets the mentioned state. And after evaluating, we will provide you with the best rates in the market.
Our team at Mobile Guru can evaluate the value of your phone. For this, you will have to let us know the condition of your phone and send us the device so that we can have a look at it. We will then give you a quote based on our evaluation.
To sell your phone at Mobile Guru, create a sell order on our site by mentioning the condition and model of your phone. We will then provide you with options through which you can send your device to our store. Once received, our team will evaluate the condition of your phone and process the payment. If it does not match the said conditions, then we will provide you with a revised price quote.
No, you do not have to book an appointment to drop off your phone. When creating a sell order with us, we will provide you with various options to send us your phone. Choose the drop-off option, and then you will be able to bring over your phone to our store.
Your old phone will be tested once we receive your device. The price quote will be sent to you by our team on the same day. If you accept the price, the payment will be processed on the that day itself.
With Mobile Guru, you can choose the Satchel option to send us the device. It usually takes around 7 days for the satchel to reach you and then back to us.
Yes, we are a buy-and-sell platform for used and old devices. This means that you can sell your old phone to us and buy a new device in exchange. You will need to pay the difference in cost, if any.
Yes, we have partnered with a mobile recycling unit in Melbourne that refurbishes old and used gadgets to reduce electronic waste. We offer second-hand refurbished devices to encourage reusing old phones.
According to statistics, the amount of e-waste collection is tremendously high in Australia compared to many other countries. Used and old devices have a huge contribution to this number. Therefore, recycling devices is a great way to reduce e-waste and make some money from your old devices.
In case you do not mention the condition of your device to us correctly or you were unable to give accurate information, Mobile Guru will send you a revised price quote. If you agree with our assessment and are happy with the new quote, you can accept the quote and we will process your payment on the same day.
Mobile Guru offers the best price for used and old devices in the market. We have a systematic method of assessing the condition of your phone, so you always get an accurate quote. We will refurbish your device in a proper manner to reduce e-waste as much as possible. Moreover, we also offer you easy ways to send your device over to our store.
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Yes. All you need to do is just add all the devices to the cart that you wish to sell to us and create your order.
Upgrade Using Your Trade-In Value
Many customers choose to trade in their device to save even more on a refurbished phone that has been professionally certified by Mobile Guru, fully unlocked, and backed by a comprehensive Australian warranty.
Any Questions? Read Our FAQ
Selling your phone with Mobile Guru is quick and easy. Once you select your device model, storage, and condition on our website to get an instant quote, send it in using our free Express Shipping label or drop it off locally. After it’s inspected, we process the payment within 24 hours.
Your phone’s value depends on the model, storage size, condition, and current market demand. Pop your device details into our website for an instant quote based on the information provided.
Your quoted price is locked in for 14 days once you submit your sell order, so you’re all good there. If the phone matches the condition you selected, you’ll get the quoted amount. If not, we’ll flick you a revised offer after inspection, and you can decide what to do next.
Yes, we accept phones with cracked screens, battery issues, software faults, or even devices that won’t turn on. Make sure you’re upfront about the condition when getting your quote so there are no surprises.
It’s a pretty quick turnaround. Get your quote instantly and send your phone with our free Express Shipping. Once your device is checked over, the payment usually lands within 24 hours. Easy as.
Once your phone passes inspection, we’ll process your payment within 24 hours via bank transfer or PayPal. You can choose your preferred method when placing the order.
Yes, it’s all safe and above board. Mobile Guru is a licensed Australian second-hand dealer (SHD-0016601) with a secure process from start to finish. Your data is properly wiped during inspection, so you’re covered.
Before sending it off, back up your data, sign out of your iCloud or Google accounts, remove your SIM card, and do a factory reset. That way, everything’s sorted, and your info stays safe.
Nope, shipping’s on us. We’ll send you a free Australia Post Express label, or you can drop it off if that works better. We’re located at 36 Park St, South Melbourne.
No stress at all. If you don’t accept the revised offer, we’ll send your phone back to you free of charge, no dramas.
Once we receive your phone, our team inspects it carefully and refurbishes eligible devices for resale. Anything that doesn’t meet resale standards is responsibly recycled to help reduce e-waste. You can also browse our range of quality refurbished devices at Mobile Guru.
Yep, you can track it the whole way. We’ll send you the tracking details with your free Express Shipping label. If you need updates, our support team is always happy to help.
We use AusPost Express Shipping, which is generally pretty reliable. If something goes wrong in transit, just get in touch with our support team, and we’ll work with Australia Post to sort it out.
Nope, you don’t need the box, charger, or cables to get paid. Quotes are based on your phone’s model, storage, and condition. If you include accessories, we can recycle them responsibly for you as well.
No stress. Every device goes through a professional data wipe during inspection. If your phone is still linked to an account, we’ll reach out and help you get it sorted so we can process your payout.
No worries, first use the search bar to double-check. If you still can’t find it, give us a call on 1300 362 017 or email hello@mobileguru.com.au. We buy a wide range of tech and can usually sort a fair custom quote.
Once your device is checked at our Melbourne hub, payment is usually processed within 24 hours. You can choose to get paid via bank transfer or PayPal when placing your order.
Yes, Mobile Guru is 100% Australian-owned and operated. Our head office and main processing centre are based in South Melbourne, and we’re a licensed Second-Hand Dealer (SHD-0016601). Everything is handled locally by our team.
We’ll beat any genuine written trade-in quote by $20. Just make sure it’s from a legitimate Australian business, for the same model and condition, and dated within the last 7 days. Send us the quote or screenshot, and we’ll take care of the rest.
It’s a simple three-step process.
- Get an Instant Quote: Search your device using the bar or browse by model. Select storage and condition to see your live offer.
- Send Your Device: Create a Sell Order, and we’ll email you a free Australia Post Express label for shipping the device to our Melbourne hub.
- Get Paid: Once we check your device, payment is usually processed within 24 hours via bank transfer or PayPal.
To keep your quote accurate, match your phone to one of these four conditions:
- Mint: Like new, no visible marks
- Good: Light scratches from normal use
- Fair: Noticeable wear, but fully working
- Faulty/Dead: Cracked screen or hardware issues
Not 100% sure? No stress, we’ll check it when it arrives. If anything doesn’t match, we’ll send a revised offer. If you don’t want to go ahead, we’ll return your phone free of charge.
Yes, your data is safe. We recommend doing a factory reset before sending your device. If you forget, no worries, every phone is professionally data-wiped during inspection to make sure your personal info is fully removed.
Yes, you can! Add each device to your order, and you’ll get a single prepaid shipping label for everything. For bulk orders (5+ devices or over $5,000), get in touch with us on 1300 362 017 for a custom quote and priority processing.
Yes, Mobile Guru is a fully Australian-owned business with a Second-Hand Dealer Licence (SHD-0016601). Everything is handled locally and securely, with thousands of positive reviews from customers across Australia.
Absolutely. You get competitive pricing, a Price Beat Guarantee (we’ll beat any genuine quote by $20), free express shipping, and fast 24-hour payment after inspection. It’s a simple way to get value without the hassle.
Your quote is locked in for 14 days. As long as your device arrives within that timeframe and matches the condition you selected, your price stays the same.
We don’t do traditional trade-ins or store credit. Instead, you sell your phone for cash and can use that money however you like, including buying a refurbished device from Mobile Guru if you’re upgrading.
Once your device is received and inspected, payment is usually processed within 24 hours via bank transfer or PayPal, depending on your selection.
Reduce Electronic Waste By
Encouraging Reuse
There are more than 23 million unused phones in Australia. Your old device can always be used by someone else
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