How to sell my phone
in 3 simple steps with Mobile Guru

Selling your phone on Mobile Guru is easy.

First, you need to create a Sell Order, And, here’s how you can create one:

• Visit our website https://www.mobileguruaustralia.com.au/shop
• Choose your phone’s make and model.
• Select the specifications for your phone
• Select the condition of your phone.
• Get an instant quote.
• If you’re happy with the offer, select “Sell Me” and proceed with the checkout

Once the Sell Order is created, you can choose one of the two ways to send your phone to us drop-off, or self-post. We will review the condition of your phone, and if it matches the condition you’ve selected, we will process the payment on the same day! Else, we will give you a revised quote and you can choose to accept or reject it. If you accept it, we will process the pay on the same business day. If you don’t, we will return your phone to you.

We accept a wide range of smartphones from popular brands like Apple, Samsung, Google, and more. Whether your phone is brand new, used, or even broken, you can sell it through our platform.

Yes, we prioritise the privacy of our customers. Our website is secure, and any personal information provided to us is handled responsibly. You can view our Privacy Policy for more information.

Before you send your phone to us, remember to back up your data and factory reset your device for additional security.

The value of your phone is determined based on factors like the make, model, age, condition, and current market demand. Our precise valuation system ensures a fair and competitive offer. You will get an instant quote of what your phone is worth depending on the conditions you select on our website.

Yes, Mobile Guru uses advanced valuation algorithms to offer competitive prices based on your phone’s condition and market demand.

No, we only accept phones right now. However, you can send your accessories with us if you would like to dispose of them responsibly. Mobile Guru is partnered with MobileMuster, a not-for-profit recycling program that’s funded by the Australian telecommunications industry.

Please note that we do not pay an additional amount for any accessories that are sent with the device.

Yes, we buy phones in various conditions, including those with cosmetic damage or functional issues. When getting a quote, please select the right details about your phone’s condition to receive the correct quote.

There are two ways you can send your phone to us – self-post, and drop off.

You can  post it by yourself or choose the drop off option. You will receive the details or the code, depending on the option you choose. All the shipping charges will be covered by us.

Once we receive your device, we test the condition and send you a quote on the same day. If you accept the quote, the payment will also be processed on the same day. During days with many sell orders, we ensure to get back to you within 24-48 hours. There are times the process can take more than 48 hours if there are some issues with the order, like the order number isn’t provided, or the condition does not match what is provided on the sell order.

If it takes more than 5 business days, please contact our customer support team to check the status of your device.

We provide various payment options, including PayPal, bank transfer, or Pay ID. You can choose the method that best suits your preference.

Yes, you can change your mind anytime before the payment, even after you’ve sent your phone to us. Contact our customer support if you wish to cancel. We will charge you a $10 return fee for the device.

We offer a satisfaction guarantee that ensures you’ll be paid the agreed-upon amount if your phone meets the stated condition. If any issues arise, contact our customer support team—we are always available to assist you.

Yes, you can sell your phone even if it’s still under contract with a carrier. We understand that you would like to upgrade your phone to a new one even when under contract. However, before you sell your phone to us, ensure that you have paid all the outstanding dues and receive a “No Dues Certificate” from your network provider.

No, we don’t accept phones that are carrier locked for international use. All phones that are sold to us should be unlocked.

Selling a phone under warranty is usually allowed. However, check with the platform to see if it impacts their purchasing process or offers.

No, you don’t have to send the original packaging when you sell your phone to us.

Yes, you can sell multiple phones at once. Simply follow the same process for each device.

Yes, we accept locked phones and devices with bad ESN/IMEI. However, it’s essential to disclose this information when obtaining a quote.

We do not purchase phones that are blacklisted by carriers. We recommend checking with your carrier if you encounter this issue.

At the moment, we don’t have a trade-in program. However, you can sell your old phone to us and use the payment toward purchasing a new one from our Buy website.

Yes, we highly recommend backing up your data and performing a factory reset to erase all personal information before sending your phone to us.

You can reach our customer support team by calling us on 1300 362 017 or emailing us at hello@mobileguruaustralia.com.au. We’re here to help with any enquiries you may have.

In such cases, we’ll re-evaluate the offer based on the actual condition. If the new offer doesn’t meet your expectations, you can choose to have your phone returned to you for a return fee of $10.

Yes, we accept phones with missing or damaged batteries. However, we recommend disclosing this information when obtaining a quote.

We do not purchase phones that are iCloud or Google-locked. Please ensure your phone is unlocked before selling.

We do not purchase phones with water damage. Please ensure your phone is fully functional and free from liquid damage.

Yes, we accept phones with a cracked camera lens. Be sure to include this detail in your sell order.

While proof of purchase is not mandatory, providing it can help expedite the verification process and may impact the final offer.

Yes, we follow environmentally-friendly practices and recycle phones that are no longer sellable or beyond repair. We are partnered with MobileMuster, a not-for-profit phone recycling company, to ensure your phones are recycled or disposed of ethically.

Yes, we do consider phones with software issues or that won’t turn on. Please provide accurate details about the issue to receive a proper quote.

Selling online offers convenience, while in-person sales may provide security and quicker transactions. You can choose the method that suits you best.

Yes, providing accurate information about your phone’s condition ensures a fair quote and avoids discrepancies during the inspection process.

If your phone has gone through any repairs or refurbishments, it’s essential to disclose it to us when you create your sell order. .

Once you receive a quote from us, you will have the option to accept or reject the quote. If you accept the quote, we will transfer the amount to you on the same day. You can take some time to think about it and let us know whether you are satisfied with the quote or not. If you don’t accept the quote, we are happy to return the phone to you for a $10 return fee.

Online phone buyers are independent businesses. While they may not be directly authorised by manufacturers, they are legitimate entities that purchase used phones.

Mobile Guru is an online dealership trading in buying and selling second-hand phones in Australia. We are registered with Consumer Affairs Victoria and have a Second Hand Dealers licence.

Mobile Guru offers the best price for used and old devices in the market. We have a systematic method of assessing the condition of your phone, so you always get an accurate quote. We will refurbish your device in a proper manner to reduce e-waste as much as possible. Moreover, we also offer you easy ways to send your device over to our store.